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Communications and Operations Officer Vacancy – Apply now!

Leicestershire and Rutland Community Foundation are recruiting for a Communications and Operations Officer – with a deadline of 28th June. Please see details below and apply without delay if you’re interested.

Responsible to: CEO

Location: Central Leicester but sometimes required to travel elsewhere in Leicestershire/Rutland and occasionally nationally for events.

Salary: c£23.5k pa depending on experience + 5% employer pension contribution

Annual Leave: 25 days + bank holidays

Contract: Fixed term contract until Dec 2019 (with possible extension to a permanent role). 4 days per week with some flexibility of working hours. Immediate start.

 About Us

Leicestershire and Rutland Community Foundation is a registered charity which sets up and manages personally-named charitable funds for local companies, families and individuals. We give grants with or on behalf of our donor funds to local and often “unsung unseen” charitable and voluntary groups and also deliver national grants programmes locally. We are one of 46 accredited UK Community Foundations, working independently but similarly, supporting and supported by UKCF.  For more information please visit

We are looking for an enthusiastic and personable individual to manage our communications, events, and associated operations.

Overview of the Role

 You will be part of a small, busy and friendly team, and your role will be to co-ordinate – and sometimes develop from scratch – events, communications, projects and systems to ensure the continued smooth running and growing reputation of the Community Foundation. You’ll be responsible for donor tracking, written and verbal communications for various audiences, including annual donor reports, invitations, occasional newsletters, leaflets and our website. You’ll manage and attend all our events. You will have a good understanding of social media platforms, GDPR and other opportunities and constraints around communicating with donors and stakeholders.  You’ll undertake some formal minute taking.

We have established structures which you will need to grasp quickly. You will also need to respond constructively to, and occasionally lead, new developments. You’ll have direct contact with donors and other stakeholders, working closely with the CEO, Board and members of the team. We are a small charity, so you’ll be able to make the most of tight resources, manage both mundane and high level tasks independently, and take a positive approach to problem-solving and time pressure.

You’ll be familiar with high-level data management to enable these tasks and you’ll maximise use of our database Digits (based on Salesforce) on a daily basis. You will also be very accomplished in office IT.

As well as requiring attention to detail and “people skills” the role has a creative aspect: you will need to be able to write English well, and to manage aspects of our print and social media. Design skills will be a real bonus.

You do not need to have worked in a charity before if your experience and approach match our needs and you have a real willingness to learn fast.

Main Tasks

  1. Support the CEO and Board by managing key areas of our communications and related operations with all stakeholders, particularly concerning donor satisfaction and attraction.
  2. Manage and attend all events we hold, including those for Women in Philanthropy.
  3. Ensure and review adherence to internal and external communication policies, procedures, and processes, taking a lead on GDPR and our own rigorous Quality Accreditation process.
  4. Lead on maximising our database for internal and external communications and operations.
  5. Track and manage donor requirements ensuring records are kept up-to-date and compliant.
  6. Schedule and create reports and information for various audiences, including annual donor reports.
  7. Co-ordinate design and print of key leaflets, booklets and Vital Signs.
  8. Manage our website and social media presence.
  9. Undertake Administrative work for related tasks, including managing guest lists and registrations, preparation for meetings and presentations, some formal minute taking.
  10. Some research including local data, relevant background information for briefings or pitches, identification of inactive and dormant trusts/charities and other prospects
  11. Work with all members of the team, and where relevant to achieve the Community Foundation’s vision: attend intermittent national UKCF meetings where relevant.
  12. Undertake any other reasonable tasks and responsibilities as directed by the CEO

Person Specification

  1. A high level of confidence and experience in data management, and willingness to swiftly understand and maximise the potential of our database, based on Salesforce
  2. A high level of organisational ability: attention to detail and patience to track and manage sometimes straightforward and sometimes complex donor and stakeholder requirements
  3. Keen to co-ordinate and attend several events per year of varying sizes and formality, sometimes outside normal office hours and occasionally nationally.
  4. Research skills for background information and relevant legal or quality obligations.
  5. A willing, customer-oriented approach: our donor funds and stakeholders have varied requirements, and you will work on a wide variety of tasks: some exciting, some mundane.
  6. A high level of written and verbal communication skills; the ability to work with a wide range of people of many different backgrounds, including a Board of Trustees and a national office.
  7. A good eye for design would be a distinct advantage as you will manage our design and print: we work on tight budgets, and need to create professional-looking reports and other communications in-house
  8. A positive, flexible ‘can do’ attitude: a team player who can also work on own initiative.


Please apply by e-mail to Trust Mazokera attaching your CV and a covering letter of up to two pages outlining how your experience meets the job description and person specification. We are a small charity, so while we will consider each application carefully, it’s not possible for us to respond personally to everyone; if you have not heard from us within three weeks, your application hasn’t been successful this time round.  Application deadline: Thursday June 28th Interviews will be held July 5th. No contact from agencies please.